TERMS AND CONDITIONS

1. Pupils must be of legal age to drive and produce a valid UK/Northern Ireland provisional Category B driving licence. For Motorway, Pass Plus or Refresher lessons a full valid licence must be produced. Pupils must meet the minimum eye test requirements. If glasses or contact lenses are worn in order to meet this requirement then they must be worn at all times when driving.
2. Pupils must not be under the influence of drugs or alcohol when taking lessons. Any prescribed medication that may affect driving must be declared to the instructor and to the DVSA medical board.
3. Pupils must notify the instructor if there is any change in ability or entitlement to have driving tuition.
4. Each lesson will commence when the pupil enters the car provided that the pupil enters the car at the arranged/pre-booked time.
5. If the pupil is not present at the arranged meeting point the instructor will wait for 15 minutes, during which time the instructor will attempt to contact the pupil. After this period, and if no contact has been made, the instructor will leave and the pupil will be charged for the lesson.
6. Where the instructor may arrive slightly late for a lesson due to circumstances beyond her control, the instructor will make every effort to extend the finish time of the lesson by the same number of minutes, or add the time on to the following lesson. If the instructor expects to be delayed by more than 15 minutes she will endeavour to contact the pupil to inform them of the delay.
7. If the pupil wishes to cancel or re-arrange a lesson then two clear working days notice is required, otherwise the pupil will be charged for the period booked. The 48hrs notice can be sent by e-mail, voicemail, text or online.
8. When pre-payments have not been made, then payments for lessons are due at the beginning of each lesson. Payments can be made by cash or cheque or online by bank transfer in advance of the lesson. 
9. A separate charge is made for the use of the training car during a driving test. This is at the same hourly rate as for normal lessons.                                                                                                   
10. The pupil may be permitted to use the training car for their driving test only if the instructor is satisfied that they have reached the required standard. The DVSA rules do not allow pupils to take driving tests for experience.
11. The pupil is legally responsible for any penalty notices incurred whilst they are driving the car.
12. The pupil agrees to pay the cost of uninsured damage to the vehicle and any other non recoverable costs incurred during a driving test.
13. Real Life Driving School will make every effort to substitute another instructor if the regular instructor is unable to attend a driving test appointment.
14. Real Life Driving School has no responsibility if a driving test is cancelled by the DVSA for any reason or if the pupil fails the eyesight test. Real Life Driving School will be responsible and will reimburse the pupil’s costs if the test is cancelled due to the condition of the test vehicle.
15. The pupil agrees that following an unsuccessful driving test Real Life Driving School may refuse the use of the training car for a further test unless the pupil has taken a minimum of ten hours of further driving lessons.
16. Discounts for prepayment of lessons only apply if made prior to the first lesson of the block booking.                                                             
17. All prepaid lesson prices will be honoured for a period of six months. Any unused lessons after this period has elapsed shall be liable to have any lesson price increases made during the period applied retrospectively.
18. Vouchers are valid for a period of six months only. In exceptional circumstances, and at the discretion of Real Life Driving School vouchers may be honoured after this period but any lesson price increases will be applied.
19. Pre-payments of lessons and deposits for Intensive Courses are not refundable.
20. The pupil agrees that Real Life Driving School and/or the instructor have no liability to the pupil for any loss, injury or damage. Statutory rights are not affected.
21. These Terms & Conditions were revised and valid from 5th March 2022.
22. It is hoped that the pupil should not find any cause for complaint, but in the event of a complaint the pupil should try to resolve the issue with the instructor. If an agreement cannot be reached the pupil may take the complaint to the ADI registrar, DVSA, Stanley House, 56 Talbot Street, Nottingham, NG1 5GU Tel: 0300 200 1122.

Pupil’s Signature: ..................................... date: ....................

Print Name: ............................................................................

Instructor’s Signature: ............................. date: ....................

Print Name: ............................................................................

CODE OF CONDUCT

This Code of Conduct is a statement of what can be expected from your Driving Instructor and should be read in conjunction with the Terms and Conditions of Real Life Driving School.

An Approved Driving Instructor (ADI) is registered by the DVSA to provide driving lessons and issued with a badge which must be displayed in the car at all times. The badge includes a picture and name of the Driving Instructor, the registration number and expiry date.

The Driving Instructor will comply with all regulations and legislation relating to discrimination, data protection, trading standards, workplace and road safety.

The Driving Instructor will always behave in a professional manner and treat the Client with respect and consideration.

The Driving Instructor will update their knowledge and skills on all matters relating to the provision of driver training to comply with current practice and legislative requirements.

On the first lesson the Driving Instructor will ensure the Client is aware of the Terms & Conditions of Real Life Driving School and will explain the various lesson packages. 

The Driving Instructor will not make any claim or statement in regard to lesson requirements, test pass rates or references from former pupils that cannot be substantiated with supportive evidence.

The Driving Instructor is entitled to expect the Client to behave in a reasonable and non-discriminatory manner during driving lessons and will terminate the lesson if the Client acts in a violent or aggressive manner.

These Terms and Conditions are governed by the laws of England and Wales.